Return Policy

At Sanlava, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to make it right. Please review our updated return and refund process below.

30-Day Money-Back Guarantee

We proudly stand behind the quality of our products with a 30-day money-back guarantee.
If you are not satisfied with your first purchase, you may request a refund within 30 days of delivery.

• This guarantee applies to your first order only.
• You may return one opened bottle from your first order for a full refund.
• Any additional bottles must remain sealed and unopened to qualify.

For safety and hygiene reasons, opened or partially used consumable products cannot be resold and are not eligible for return, except in cases of verified damage or defect.

Refunds are processed within 5 business days after your return has been received and inspected

Subscription Orders

Subscription orders are covered by the same 30-day money-back guarantee on the first delivery.
Subsequent subscription shipments are non-refundable once processed, as fulfillment begins automatically.

If you wish to cancel, skip, or modify your next shipment, please do so before your renewal date by logging into your Sanlava Account or contacting support@sanlava.com

Common Return Reasons & Solutions

Order Arrived Late
If your order arrives later than the guaranteed delivery time of 21 days, you are eligible for an $8 refund as compensation.

Product Defect or Quality Issue
If you receive a damaged or defective bottle, we will send a replacement free of charge.

Wrong Product or Missing Items
If you receive the wrong item or part of your order is missing, we will ship the correct product or cover the return cost.

Changed Mind or No Longer Want the Product
You may return unopened bottles within 30 days of delivery.
Return shipping costs are your responsibility.

Incorrect Shipping Information
If your order was shipped to an incorrect address provided at checkout, Sanlava is not responsible for replacement or refund.

Damaged During Transit
If your package arrives damaged, please email clear photos of the product and packaging to support@sanlava.com within 5 days of delivery.
We will send a replacement at no extra cost.

How to Return Your Order

1. Contact Us
Email support@sanlava.com within 30 days of delivery. Include your order number and the reason for return.

2. Approval & Return Address
Our team will confirm if your return qualifies and provide the correct return address.
(Returns not shipped within 14 days after approval will be cancelled.)

3. Prepare Your Return
Securely pack the eligible product(s) in their original packaging.

4. Ship & Share Tracking
Send your return to the provided address and share the tracking number with our support team.

5. Refund Process
Refunds are issued within 5 business days after the returned items are received and inspected.

Non-Returnable Items

• Opened or used supplement bottles (except first order as noted above)
• Products not in original packaging
• Free or promotional items
• Pre-ordered or limited-edition items
  
  

If Your Product Was Damaged on Arrival

1. Take clear photos of the damaged product and label.
2. Email the photos to support@sanlava.com within 5 days of receiving the package.
   We will send a replacement at no cost. If a second issue occurs, a full refund will be provided.
   
   

Additional Information

• All returns must be approved by our support team before shipping. Unauthorized returns will not be accepted.
• Refunds can only be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider.

For any questions or assistance, please contact support@sanlava.com. Our team is available seven days a week and ready to help.